Delivery and Shipping

When will my order arrive?

Orders within the Iberian Peninsula are delivered in 24h-48h (Monday - Friday) after purchase. For orders to the Canary Islands we can not ensure the same timeline as the deliveries must go through customs.

You can follow your order by accessing your account:

Processing: Your order is being prepared for shipping in our facilities;
Sent: Your package has been collected and is on it's way to the address you provided. You will shortly be sent an email with the carriers tracking information.

For card payments, the delivery will be sent on the same day (for orders placed before 16h00 and if the items are available in our facilities). If the payment was made through money transfer the order will be shipped once we receive the payment or a receipt of payment. You can send us your receipts to info@motoscoot.net.

What if they deliver the package when I'm not home?

The carriers will try to contact you using the details you provided (email, SMS or phone call) and arrange the delivery at your convenience.

You can also choose to collect the package from one of the dispatch centers in your area. Make sure you collect your package as soon as possible as most delivery companies will only hold the packages for one week before returning them to us. This situation will generate an overcharge for the client.

Delivery companies don't have a standard delivery timeline; depending on the area they may take place in the morning, midday or afternoon.

How do I track my order?

When your order is collected from our facilities you will be automatically notified by email. You will find on the email the information to track your shipment.

Track your NACEX shipments:

What information do I need to track my order?

Reference Number: Order Number (you can find it on the order confirmation email)

Office Code: 1700

Client Code: 1112

NACEX shipments will take 24/48h to arrive. If you have any questions you can check the information available on www.nacex.es or you can contact them directly at +34 900 100 000.

Track your UPS shipments:

http://www.ups.com/WebTracking/track?loc=es_ES&WT.svl=PNRO_L1

UPS shipments will take 24/48h to arrive. If you have any questions you can check the information available on www.ups.es or you can contact them directly at +34 902 888 820.