Returns and Sales Support

At Motoscoot we do our best to keep our costumers satisfied and for that reason we have several tools available for costumer support:

Print THIS form, fill it and send it together with the product you wish to return (paid freight) to:

            Motoscoot
            c/Can Pau Birol nº3-5
            17005 Girona

RETURN CONDITIONS

You have 30 days to return a product.

When a product is returned, the Power Coins used on the purchase will not be returned.

Delivery fees are the costumer’s responsibility. We recommend you use ordinary mail.

Motoscoot will cover delivery fees when the reason for the return is due to a Motoscoot error.

We do not accept returns on articles that aren’t in condition for re-selling. Such as: signs of usage, assembly, scratches and/or dirt.

If the original box or packaging aren’t in mint condition Motoscoot will charge a minimum of 5€ for re-packaging and labelling.

It is very important that the product is well protected to avoid any damages during the return. Motoscoot will not be responsible for any possible damages caused during transport and handling. We will contact the client to evaluate possible costs or to cancel the return.

If you detect defects or signs of damage on the package you must let the deliverer know before sign for the package. You must contact Motoscoot on the 24h following the delivery of the package.

The contents must be assessed at the moment of delivery to ensure all products are correct and undamaged. In the event of damages you must inform Motoscoot on the 24h following delivery.

Returns can be processed as follows:

Money into account: 

Motoscoot will deposit Power Coins into the costumers account for the amount of the product being returned.

Exchange for another product: 

On the return form you must add the references of the products being exchanged.

Once the products have been received and accessed Motoscoot will issue a quote with Money into account.

A new invoice will be created and the new amount to be paid will be calculated (an exchange implies a new delivery fee for the costumer).

The costumer will receive an e-mail with the amount to be charged.

Once the exchange has been confirmed, the product will be sent and the exchange will be finalized.

Money return:

* By default the amount will be returned through the same system used to make the purchase. In the event of money transfer or cash-on-delivery, the client must fill the bank account number section on the return form.

Money into account: 

Motoscoot will deposit Power Coins into the costumers account for the amount of the product being returned.

Exchange for another product: 

On the return form you must add the references of the products being exchanged.

Once the products have been received and accessed Motoscoot will issue a quote with Money into account.

A new invoice will be created and the new amount to be paid will be calculated (an exchange implies a new delivery fee for the costumer).

The costumer will receive an e-mail with the amount to be charged.

Once the exchange has been confirmed, the product will be sent and the exchange will be finalized.

Money return:

* By default the amount will be returned through the same system used to make the purchase. In the event of money transfer or cash-on-delivery, the client must fill the bank account number section on the return form.

If the product you ordered has any defects or has ceased to work please contact us by email at postventa@motoscoot.net

As indicated by the law, during the first 24 months from the date of purchase you can manage a warranty. This warranty covers possible manufacturing defects and excludes misuse by the customer. It is essential to have the sales invoice, as it is the proof of purchase from our store on the specific date.

Motoscoot sends an invoice with each order; Do not hesitate to ask for it if you do not receive it.

To manage a warranty, you can contact us at postventa@motoscoot.net.

The technical service of Motoscoot will make a first evaluation of the product to determine the best procedure with the manufacturer. You may be asked to send photos or detailed information; this is to try to avoid that you have to send us the product (avoiding transport costs).

The products and vehicles not approved for circulation on public roads are considered only for sporting use, therefore classified as "competition". These items are not included in the "Consumer Goods Act", so they are not treated within the conventional parameters.

If we need the product for the process, Motoscoot has a collection service. You can also send us the package by your own means.

We manage the warranty directly with the manufacturer, as they are the ones who decide whether to accept or deny it.

If it is necessary to send the product to the manufacturer, you will be asked for authorization to perform this management. The approximate waiting period depending on the manufacturer is 1 to 3 weeks as some products must be sent to the manufacturer's warehouses (e.g. Italy) Motoscoot does not advance a refund or change of article until the manufacturer authorizes it.

If the manufacturer accepts the warranty, Motoscoot.net will send everything necessary, without any cost to the customer, to the same delivery address of the order.

If the manufacturer denies the warranty, the article will be returned to the customer, who assumes the generated shipping costs (Manufacturer - Motoscoot - Customer).

Competition and electronic equipments have a lower warranty time limit, or may not even have it (as a general rule - 3 to 6 months), depending on the manufacturer. In case of doubt, contact us before placing an order so that we can inform you of each specific case.

 

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