Frequently Asked Questions

Orders within the Iberian Peninsula are delivered in 24h-48h (Monday - Friday) after purchase. For orders to the Canary Islands we can not ensure the same timeline as the deliveries must go through customs.

You can follow your order by accessing your account:

  • Processing: Your order is being prepared for shipping in our facilities;

  • Sent: Your package has been collected and is on it's way to the address you provided. You will shortly be sent an email with the carriers tracking information.

For card payments, the delivery will be sent on the same day (for orders placed before 16h00 and if the items are available in our facilities). If the payment was made through money transfer the order will be shipped once we receive the payment or a receipt of payment. You can send us your receipts to info@motoscoot.net.

The carriers will try to contact you using the details you provided (email, SMS or phone call) and arrange the delivery at your convenience.

You can also choose to collect the package from one of the dispatch centers in your area. Make sure you collect your package as soon as possible as most delivery companies will only hold the packages for one week before returning them to us. This situation will generate an overcharge for the client.

Delivery companies don't have a standard delivery timeline; depending on the area they may take place in the morning, midday or afternoon.

At Motoscoot we do our best to keep our costumers satisfied and for that reason we have several tools available for costumer support:

Print THIS form, fill it and send it together with the product you wish to return (paid freight) to:

            Motoscoot
            c/Can Pau Birol nº3-5
            17005 Girona

RETURN CONDITIONS

You have 30 days to return a product.

When a product is returned, the Power Coins used on the purchase will not be returned.

Delivery fees are the costumer’s responsibility. We recommend you use ordinary mail.

Motoscoot will cover delivery fees when the reason for the return is due to a Motoscoot error.

We do not accept returns on articles that aren’t in condition for re-selling. Such as: signs of usage, assembly, scratches and/or dirt.

If the original box or packaging aren’t in mint condition Motoscoot will charge a minimum of 5€ for re-packaging and labelling.

It is very important that the product is well protected to avoid any damages during the return. Motoscoot will not be responsible for any possible damages caused during transport and handling. We will contact the client to evaluate possible costs or to cancel the return.

If you detect defects or signs of damage on the package you must let the deliverer know before sign for the package. You must contact Motoscoot on the 24h following the delivery of the package.

The contents must be assessed at the moment of delivery to ensure all products are correct and undamaged. In the event of damages you must inform Motoscoot on the 24h following delivery.

Returns can be processed as follows:

Money into account: 

Motoscoot will deposit Power Coins into the costumers account for the amount of the product being returned.

Exchange for another product: 

On the return form you must add the references of the products being exchanged.

Once the products have been received and accessed Motoscoot will issue a quote with Money into account.

A new invoice will be created and the new amount to be paid will be calculated (an exchange implies a new delivery fee for the costumer).

The costumer will receive an e-mail with the amount to be charged.

Once the exchange has been confirmed, the product will be sent and the exchange will be finalized.

Money return:

* By default the amount will be returned through the same system used to make the purchase. In the event of money transfer or cash-on-delivery, the client must fill the bank account number section on the return form.

Money into account: 

Motoscoot will deposit Power Coins into the costumers account for the amount of the product being returned.

Exchange for another product: 

On the return form you must add the references of the products being exchanged.

Once the products have been received and accessed Motoscoot will issue a quote with Money into account.

A new invoice will be created and the new amount to be paid will be calculated (an exchange implies a new delivery fee for the costumer).

The costumer will receive an e-mail with the amount to be charged.

Once the exchange has been confirmed, the product will be sent and the exchange will be finalized.

Money return:

* By default the amount will be returned through the same system used to make the purchase. In the event of money transfer or cash-on-delivery, the client must fill the bank account number section on the return form.

European Union

All fees are shown before proceeding to check-out. This includes shipping costs or a note informing you that they will be calculated and charged later, as well as any other fees. There are exceptions, such as the Canary Islands, Ceuta, Melilla, Andorra, etc. The additional fees must be paid to the relevant local authorities.

Outside European Union:

The amount shown on the delivery cost DOES NOT INCLUDE possible additional customs fees or taxes that must be covered by the client upon receiving the order.

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